Pilot Retail Services

Delivering Breakthrough Retail Store Planning Solutions

At Pilot Freight Services, our proven retail logistics expertise enables us to deliver customized transportation solutions that generate sales and success across a variety of areas involved in your retail project. We support store planning, visual merchandising, store design, and marketing, too. Trust Pilot to manage and coordinate your unique logistics requirements. We’re experienced in working closely with Store Planning Managers and Visual Merchandising Managers, as well as with Store Design Executives, Property Managers, and Marketing Managers to develop SOPs tailored to each unique customer need and situation.

Nothing is Left to Chance

Careful planning ensures an accurate overview and detailed understanding of all aspects. We know what to do and how we’re going to do it before the project ever begins. Retail freight deliveries are precisely scheduled and timed to work around your schedule, minimize store downtime, preempt potential problems, and prepare for any contingency.

Continuous process reviews provide ongoing learning and ensure we are always improving our performance, capabilities, and service. So whether you are outfitting a handful of stores or hundreds simultaneously, count on Pilot to deliver a flawless performance. Every time.

Proven Experience Delivered with Exceptional Service

  • Experience – Trusted 3rd party logistics company providing Retail Special Services for more than 20 years
  • Expertise – Dedicated operations and customer service teams that know the retail market and speak the language
  • Project Management – Project-specific SOPs developed jointly with retailers and managed start to finish by the Pilot team
  • Flexible Operations – Customer-driven date- and time-specific service coordinated with all stakeholders
  • Infrastructure – 75 locations throughout North America and Western Europe with dedicated ground network, trucks, and drivers
  • Technology – Customizable IT solutions, including Merge and Deliver application

For service quotes or additional information on how we’re Piloting Business for our all our customers, contact your local Pilot station or call 1-800-HI-PILOT.